Privacy Policy

The website at www.isupportformations.co.uk (“the Site") is operated by Osoco Ltd, registered in England and Wales; Company Reg No. 7756496 at 49 Station Road, Polegate, East Sussex, BN26 6EA. We are registered with the Information Commissioners Office  - Registration Number: ZA047462.

If you have any questions or comments about the way in which we use your personal information or if any of your personal information changes, please write to us at the above address or contact us via the website.
 

Privacy Notice (updated 28/02/18)

We are committed to protecting your privacy and we shall only use data relating to you in the manner set out in this privacy policy.

We lawfully process your personal data based on:
Contract - we require your details in order to provide you with our services
Legal Obligation - we are required by HMRC, local authority/trading standards and the Money Laundering Regulations to know our client and request personal information that can identify you.

We will only keep your information for as long as we are either required to by law; or as is relevant for the purposes for which it was collected.

We have in place appropriate security measures to prevent unauthorised or unlawful access to or accidental loss of your information. In particular, we store your personal details on a secure server.
 

Data we collect

We collect the following information when you send an e-mail to us or when you submit the contact us form on the Site: your name, e-mail address, postal address, telephone number, how you heard about us and the particular details of your enquiry.

We use this information to respond to your enquiry, to send you information about us or the Site, to send you our newsletter and if we have any queries.

Applying for our services - personal information

During the application process we are required by the UK authorities (HMRC) to collect information so we can identify our clients. We are legally required to collect information to be able to identify individuals, companies and any beneficial owners, such as passport, utility bills, driving licences etc.

In order to provide the service and manage your account we need to collect personal information, such as name, addresses, date of birth, nationalities, telephone numbers and company names and directors.

As part of the terms and conditions you agree for the use of your data to verify your identity, we use your name, date of birth and address to identify you electronically using Lexis Nexis. Checks on your identity will leave a footprint on your credit history but will in no way affect it.

We are obliged to keep all data up to 5 years after the business relationship ends.

Links

Changes to how we use your data

We do not give your personal data to any third party organisations for their marketing purposes. We may pass your details to online review websites so that you can provide feedback on our services and promote our business, BUT we would only do this with your consent, and you may opt out.
 

How to find out about the information we hold on you?

The Regulations confers rights of access to certain information we hold. 

In many cases, all the information we hold on you is kept within a clients online account, you can view the majority of information we hold by logging into your dashboard. Other information held would be copies of emails and information used to create labels so we can forward your mail.

You have the right to access your personal data and any supplementary information we may hold, so that you are aware of and can verify the lawfulness of the processing. The information can be provided free of charge but will incur a "reasonable fee" based on the administrative cost to provide the information, if is the request is manifestly unfounded or excessive.

This will be provided within 1 month of the request.

We do have a right to refuse this request, and you have the right to complain to the supervisory authority and to a judicial remedy. We would notify you within 1 month of the request.

Consent

By using the Site, you consent to our use of your information as set out in this Privacy Policy and agree to be bound by the terms of this Policy.
 

Cookies

The main cookies we use on our website are classed as 'Strictly Necessary Cookies'. These cookies make our website function correctly and may track logins etc. These cookies do not need consent.

The website does use Google Analytics to store information about how well the website is performing. 

We do use cookies from Livezilla, for our livechat facility which monitors a users IP address, location and details - this is only used by us to be able to reply to questions via the live chat facility and identify any returning visitors. As part of that chat you may be asked to complete an online form with your details so that we can contact you.